Accredited Medical Travel Assistance Company (AMTAC)

Accredited Medical Travel Assistance Company (AMTAC)

Accredited Medical Travel Assistance Company (AMTAC)

An Accredited Medical Travel Assistance Company (AMTAC)* is a company accredited by MEJ as one that meets the criteria set by the Medical Globalization Task Force/“Inbound” Working Group.

Accredited companies are allowed to use the AMTAC logo mark.
The logo mark signifies that the company provides high-quality assistance services. The use of the mark will help the company win more trust from people wanting to visit Japan to receive medical services.

* Accredited Medical Travel Assistance Company (AMTAC)

An Accredited Medical Travel Assistance Company (AMTAC) is a company that provides people visiting Japan to receive medical services with a string of various types of assistance such as:

 Serving as a coordinator for the host medical institution
 (Including the services related to the exchange of medical information needed for the medical institution to decide whether to accept the medical traveler or not)
 Providing interpretation services in multiple languages
 Making arrangements for transportation and accommodation
 Serving as a payment agent for the medical expenses, and providing other services

List of AMTAC

Company name Location Accreditation number
JTB Corp. Tokyo MEJ-AMTAC-001
Emergency Assistance Japan Co., Ltd. Tokyo MEJ-AMTAC-002
AMTAC No. MEJ-AMTAC-001
Company name JMHC : Japan Medical & Health Tourism Center, c/o JTB Corp.
Languages Japanese, Chinese, Korean, English and others
Tel. +81-3-5290-1630
from 10:00 to 18:00 ( Japan time ) except weekend, Japanese holidays, New Year's holidays
Contact for inquiries https://j-medical-healthcare.com/en/mej/contact/
AMTAC No. MEJ-AMTAC-002
Company name Emergency Assistance Japan Co., Ltd.
Languages English, Japanese, Russian, Chinese, Korean, Arabic, Thai, Italian, Indonesian, Bengali and others
Tel. +81-3-3811-8600
Contact for inquiries https://www.eaj.ne.jp/maj/en/inquiry
Remarks Please make first-time inquiries in either English, Japanese, Russian, Chinese, or Korean only.

List of Interim AMTAC

Company name Location Accreditation number
I-cell Networks Co., Ltd. Tokyo MEJ-AMTAC-INTERIM-001
AMTAC-INTERIM No. MEJ-AMTAC-INTERIM‐001
Company name I-cell Networks Co., Ltd.
Languages Japanese, Chinese, Korean, Vietnamese, English
Tel. +81-3-6268-0261
Opening hours: 8:30 to 17:30 (Closed on Saturday, Sunday, national holidays, and the year-end and New Year holidays)
Contact for inquiries https://www.i-cell.co.jp/lang/mt_japanese/en/contact.html

Background of the Launch of the Accreditation System

Foreign nationals seeking to visit Japan for the purpose of receiving medical services require a range of support, starting from before their visit and extending until after they return home, including the exchange of medical information and the arrangement of interpretation, transportation, and accommodation services.
Moreover, problems may arise due to cultural differences.
However, with some exceptions, it is difficult for medical institutions to have in-house all the resources needed to accept inbound patients.
There are medical travel assistance companies that support the acceptance of inbound medical travelers by medical institutions by serving as a bridge between the two parties, but the forms of assistance provided by these companies differ greatly by organization. In fact, there are some that do not meet the quality standards necessary for the assistance services.
In order to establish an environment where inbound medical travelers can receive medical services in Japan with peace of mind and the accepting medical institutions can provide them with appropriate medical services, it is necessary to develop medical travel assistance companies that can provide high-quality assistance services and help the qualified companies to become widely recognized both within and outside the country.
Based on this belief, MEJ launched the Accredited Medical Travel Assistance Company (AMTAC) system in 2015.

Also, with the aim of further promoting inbound medical care and strengthening its soundness, increasing the number of inbound medical travelers and medical institutions, and promoting acceptance of inbound medical travelers through AMTAC, it has been decided that, after investigation, a company that does not meet some of the standards for AMTAC certification but that is considered to offer a high level of service, will: in the form of a limited 3 year certification, be certified as an interim "Accredited Medical Travel Assistance Company".

Specific Standards for the "Accredited Medical Travel Assistance Company"

  1. Be an organization registered with the Ministry of Economy, Trade and Industry or the Japan Tourism Agency as a guarantor for visas for medical stay.
  2. Be registered as a travel agency (type 1, 2, or 3) for the appropriate arrangement of transportation and accommodation for the support of inbound medical travelers.
  3. Provide a series of services (serve as coordinator for accepting medical institutions, offer interpretation services in multiple languages, make transportation and accommodation arrangements, and serve as medical expense payment agent), and have a business performance record of having helped at least 150 foreign visitors to Japan (of whom at least 120 are medical travelers) to receive medical services at medical institutions in Japan in the previous two years. (Visitors without medical stay visas can be included.)
  4. Be recommended by multiple hospitals recommended as JIH.
  5. Be certified under the PrivacyMark system operated by JIPDEC for the proper handling of personal information.
  6. Have a system to consult with doctors based on consulting agreements so that they can respond promptly to inquiries from inbound medical travelers.
  7. Have a process and materials for briefing patients on the scope of services, payment conditions, cancellation conditions, and treatment of personal information in writing to prevent problems and complaints arising from inbound medical travelers.
  8. Show the business plan (estimated number of inbound medical travelers to be accepted as well as staff training plans) to the accreditation body.
  9. Prepare a report on the travel assistance business (including basic information about the inbound medical travelers, medical institutions accepting the travelers, details of the medical services, and responses to problems) and present such report to the accreditation body on a regular basis. When providing an inbound medical traveler with assistance services, inform the accepting medical institution of the possibility that the accreditation body might conduct a survey on the activities of the AMTAC and ask the institution to cooperate with the survey to the extent possible.
  10. Also, strive to do the following:
    ①Provide inbound medical travelers with responsible support from pre-visit arrangements to post-visit care.
    ②Require employees to participate in training provided by the accreditation body and encourage employees to obtain appropriate qualifications to ensure the quality of the services.
    ③Participate in meetings and surveys conducted by the accreditation body, thereby contributing to the revitalization of the entire medical travel assistance industry and to its progress.
    ④Provide cooperation regarding surveys conducted by the accreditation body on inbound medical travelers and on Japanese medical institutions.

Specific Standards for the interim "Accredited Medical Travel Assistance Company"

  1. Be an organization registered with the Ministry of Economy, Trade and Industry or the Japan Tourism Agency as a guarantor for visas for medical stay.
  2. Be registered as a travel agency (type 1, 2, or 3) for the appropriate arrangement of transportation and accommodation for the support of inbound medical travelers.
    Also, this will be a business relationship based on contracts with companies that are registered under the Travel Business Registration System (Class 1 Travel Operator, Class 2 Travel Operator, Class 3 Travel Operator).
  3. Provide a series of services (serve as coordinator for accepting medical institutions, offer interpretation services in multiple languages, make transportation and accommodation arrangements, and serve as medical expense payment agent), and have a business performance record of having helped at least 50 foreign visitors to Japan to receive medical services at medical institutions in Japan in the previous two years. (Visitors without medical stay visas can be included.)
    Moreover, possession of a business plan for the acceptance of a minimum of 150 travelers (including a minimum of 120 medical travelers) within a 3 year period after obtaining the interim certification is required.
  4. Be recommended by a minimum of 1 of the hospitals registered as JIH.
  5. Be certified under the PrivacyMark system operated by JIPDEC for the proper handling of personal information.
  6. Have a system to consult with doctors based on consulting agreements so that they can respond promptly to inquiries from inbound medical travelers.
  7. Have a process and materials for briefing patients on the scope of services, payment conditions, cancellation conditions, and treatment of personal information in writing to prevent problems and complaints arising from inbound medical travelers.
  8. Show the business plan (estimated number of inbound medical travelers to be accepted as well as staff training plans) to the accreditation body.
  9. Prepare a report on the travel assistance business (including basic information about the inbound medical travelers, medical institutions accepting the travelers, details of the medical services, and responses to problems) and present such report to the accreditation body on a regular basis. When providing an inbound medical traveler with assistance services, inform the accepting medical institution of the possibility that the accreditation body might conduct a survey on the activities of the AMTAC and ask the institution to cooperate with the survey to the extent possible.
  10. Also, strive to do the following:
    ①Provide inbound medical travelers with responsible support from pre-visit arrangements to post-visit care.
    ②Require employees to participate in training provided by the accreditation body and encourage employees to obtain appropriate qualifications to ensure the quality of the services.
    ③Participate in meetings and surveys conducted by the accreditation body, thereby contributing to the revitalization of the entire medical travel assistance industry and to its progress.
    ④Provide cooperation regarding surveys conducted by the accreditation body on inbound medical travelers and on Japanese medical institutions.

Flow of Examination for Accreditation

The examination will be made as follows and the examination period is about one month.

Cost of Examination

Applicants need to pay the examination fees.

Fee for the first examination : ¥400,000 (excluding consumption tax)
Fee for the update examination : ¥300,000 (excluding consumption tax)

* MEJ will not return fees for any reason once they have been paid.

Application Procedures

If you want to apply for the accreditation examination, please contact us at the address below so that we can send you an application form (in Word format).

認証医療渡航支援企業の認証(準認証)基準および応募手続きについて.pdf(PDF版:238KB)
【新規申請用・様式1】新規認証申請書.docx(Word版:23KB)
【新規申請用・様式2】説明書.docx(Word版:28KB)
[Inquiry]
Medical Excellence JAPAN
Ichibancho Hogenzaka Bldg. 3F, 13, Ichibancho, Chiyoda-ku, Tokyo 102-0082 Japan
E-mail:mejinbound@me-jp.org

MEJ as an Accreditation Body

MEJ gives AMTAC accreditation based on the guidelines set by the government’s Medical Globalization Task Force.


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